Fusion BPO Services

  • Tirane, ofroj vend pune Team Leader French + English

Tirane, ofroj vend pune Team Leader French + English


About Fusion BPO: Fusion BPO is a premier Business Process Outsourcing company with 4000+ employees across the globe.
We have been in the outsourcing and right shoring business for 14+ years.
With a strong global workforce and 16 delivery locations spanning across India, Philippines, USA, Canada, UK, Europe and Central America,
Fusion BPO provides services to marquee clients across the globe.
We are a NASSCOM member and have PCI: DSS, HIPAA and other accreditations for our business,security and operational performance.

Position: Team Leader

Job Description:

  • Motivating team members
  • Monitor calls and transactions and able to provide feedback and coaching to agents
  • Responsible for managing day to day operations and a team of Tele-sales agents
  • Maintain overall accountability to the customers by ensuring best in class service delivery.
  • Understanding and proactively delivering on customer needs and expectations
  • Strong coaching abilities to build expertise within team and set service delivery expectations with teams.
  • Managing process improvement within the relevant customer and business constraints
  • Resolving Customer queries, should have strong problem-solving skills
  • Ensure customers are receiving appropriate support from all areas of the business
  • Deliver contractual services levels and KPIs for the process

Desired Experience and Skill:

  • Previous experience in sales/ telemarketing and team leading
  • High Energy
  • Should be a Graduate and should have min. 2 years relevance experience in similar role.
  • Candidate should have deep interest and passion for Sales industry,
  • Hands-on experience of working in a sales environment is required
  • Should have excellent communication skills
  • Willing to work in Third Shift.
  • Managed a team of at least 15-20 sales agents
  • Can speak and write English at C1 level and French at C1 level.
  • Cooperation to come up with selling ideas / improve current ones
  • Self-motivated and optimistic with ability to handle rejection
  • Attitude to follow & exceed goals

We offer:


  • Payment 450 ALL net per hour.
  • Possibility to work full time, mostly second shift.
  • Employment agreement based on the Albanian law.
Interested candidates are invited to send their CV in English (Please use only the following format: https://europass.cedefop.europa.eu/editors/en/cv/compose ) in the e-mail address indicated below, specifying the position applied for:
albania.hiring@fusionbposervices.com

 


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