Tirane, ofroj vend pune Crew Accommodation Consultant
Xenia - whose name derives from the Greek word ξενία, summarizes the concept of hospitality - offers hotel accommodation services, hospitality process, know-how and expertise in the travel industry.
Since 1992, year of establishment of the company with Seneca denomination, we have always worked in the hotel industry segment, with total business vocation, becoming a recognized player in the worldwide context even on the specialization of the technological solutions on which we have invested consistently.
The proprietary management system and the ongoing research and development ensure high adaptability, ability to interface with third-party systems and ability to respond quickly to different needs.
Since May 2015 the company, sold the business travel branch in Italy - with a € 80,000.00 turnover to a Dutch multinational business travel, maintaining and developing only the Xenia branch.
The deal represented the will of Xenia to focus exclusively on the Crew Accommodation process and Hôtellerie Solutions, whom for over ten years have been representing a specific segment of our business.
Today Xenia has offices and companies in Italy, London and Tirana. It offers consulting, products and services to entities of all sizes: hotels, airlines, railway and maritime, public and private companies and travel management company worldwide.
Crew Accommodation Consultant tasks:
· Negotiation of rates, allotment and other contractual conditions
· Booking hotels, and car rentals
· Assuring client satisfaction
· Networking with industry professionals
· Marketing their services.
· A worldwide hotel scouting;
· Hotels’ selection perfectly fitting the crews’ needs;
· Personalized rates and contracts’ negotiations;
· Scouting, inspection and negotiation with hotels around the world;
· Development and improvement of the relationship with the major hotel suppliers;
· Defining and preparing sale proposals and contract documents;
Skills:
· Highly developed sense of integrity and commitment to customer satisfaction.
· Demonstrated passion for excellence with respect to treating and caring for
customers.
· Ability to communicate clearly and professionally, both verbally and in writing.
· To be able to handle complaints and unpleasant customers.
· A good level of experience in Hôtellerie is a plus but not a must
· Has a pleasant, patient and friendly attitude.
· Strong detail orientation and communication/listening skills.
· Possess a strong work ethic and team player mentality.
· 1+ years of experience in a customer service or help desk capacity required.
· Experience with Internet Explorer, Microsoft Office preferred.
· Proactive , self-sufficiency , flexibility, stress tolerance.
· Customer care and Problem solving skills.
· Italian language is a must and English language is a plus
contact:recruitment@xeniabalkan.com
Since 1992, year of establishment of the company with Seneca denomination, we have always worked in the hotel industry segment, with total business vocation, becoming a recognized player in the worldwide context even on the specialization of the technological solutions on which we have invested consistently.
The proprietary management system and the ongoing research and development ensure high adaptability, ability to interface with third-party systems and ability to respond quickly to different needs.
Since May 2015 the company, sold the business travel branch in Italy - with a € 80,000.00 turnover to a Dutch multinational business travel, maintaining and developing only the Xenia branch.
The deal represented the will of Xenia to focus exclusively on the Crew Accommodation process and Hôtellerie Solutions, whom for over ten years have been representing a specific segment of our business.
Today Xenia has offices and companies in Italy, London and Tirana. It offers consulting, products and services to entities of all sizes: hotels, airlines, railway and maritime, public and private companies and travel management company worldwide.
Crew Accommodation Consultant tasks:
· Negotiation of rates, allotment and other contractual conditions
· Booking hotels, and car rentals
· Assuring client satisfaction
· Networking with industry professionals
· Marketing their services.
· A worldwide hotel scouting;
· Hotels’ selection perfectly fitting the crews’ needs;
· Personalized rates and contracts’ negotiations;
· Scouting, inspection and negotiation with hotels around the world;
· Development and improvement of the relationship with the major hotel suppliers;
· Defining and preparing sale proposals and contract documents;
Skills:
· Highly developed sense of integrity and commitment to customer satisfaction.
· Demonstrated passion for excellence with respect to treating and caring for
customers.
· Ability to communicate clearly and professionally, both verbally and in writing.
· To be able to handle complaints and unpleasant customers.
· A good level of experience in Hôtellerie is a plus but not a must
· Has a pleasant, patient and friendly attitude.
· Strong detail orientation and communication/listening skills.
· Possess a strong work ethic and team player mentality.
· 1+ years of experience in a customer service or help desk capacity required.
· Experience with Internet Explorer, Microsoft Office preferred.
· Proactive , self-sufficiency , flexibility, stress tolerance.
· Customer care and Problem solving skills.
· Italian language is a must and English language is a plus
contact:recruitment@xeniabalkan.com