• Tirane, ofroj vend pune Specialist Shitje ne Telefon

AfterSale Scpecialist

IuteCredit Albania is a subsidiary of an International consumer credit company that started its operations in Albania in 2015. It aims to be the fastest and the most comfortable credit provider in Albania, through easy access and very simple application process in every interaction of the customer with IUTE CREDIT.
The company is growing fast and we are extending the activity in other cities in Albania. For the moment we are looking for candidates to fulfill the position of AfterSale Specialist in Tirane city.

Since this role is the interface of the company with the customer, its position is crucial for the business and for offering an excellent customer experience. If you are energetic and with very good communication skills we encourage you to apply.

Job Duties:


  • Contact active and closed customers to inform them about the possibility to be refinanced
  • Answer questions about our services or the company
  • Ask questions to understand customer requirements and close sales
  • Update or write every important information needed to be read by working users in CRM for IuteCredit Albania
  • Handle complaints in a professional manner to preserve the company’s reputation
  • Address any questions or issues customers may have
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Achieves monthly target set by their Manager
  • Gives feedback to the management when needed
  • Contributes to team effort by accomplishing related results as needed
  • Reports directly to Customer Experience Manager

Knowledge / skills required:


  • Experience as sales representative or similar customer service role
  • Hand on experience with sales tools such as CRM software
  • Ability and willingness to learn about services specifications and benefits
  • Patient and friendly personality
  • Team player
  • Good time-management skills
  • Great interpersonal, communication, presentation and negotiation skills

Education/ Experience:

  • High school diploma
  • Very good command of English language
  • Experience in financing institution,sale process or similar position would be considered an advantage

Please send us your CV in the email address, hr@iutecredit.al

The deadline of submitting the application is 30.10.2019.

* All applications will be treated with high level of confidentiality.

Address:

Iute Credit Albania SH.A.
Rr. Andon Z. Cajupi, Ndertesa 3, Hyrja 2, Tirane
 


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