Tirane, ofroj vend pune SENIOR CARD SPECIALIST
NJOFTIM PËR VEND TË LIRË PUNE
Balfin Group is among the largest private investment groups in Albania. The Group`s investment portfolio embraces activities of real estate development, retail sales, commercial and industrial space management services, mining and metallurgy industry, customer financing, etc.
Tirana Bank S. A. is an affiliate of Balfin Group operating in the banking sector and is one of the leading banks in Albanian market. Presently we have a vacancy for the following position;
Job Title: Senior Specialist
Department: Cards Department
Location: Tirana, Head Office
Duties and responsibilities:
- Supports branch and departments with information on credit/debit cards and any other related issue;
- Monitors processor reports and conduct the necessary daily actions;
- Executes the necessary actions related to card lifecycle;
- Manages and monitors the Credit Cards Statements process related to printing, enveloping & distribution;
- Prepares and investigates fraud and dispute files by obtaining all necessary documentation for filing transactions claims and monitors charge backs;
- Verifies the alerts generated by risk monitoring systems via Cards Systems, including phone call verification with cardholder for suspicious cases.
- Reports and analyze of fraud and chargeback activity on weekly & monthly basis;
- Performs quarterly review of predefined rules in risk monitoring systems and performs the necessary changes accordingly;
- Frequently communicates with the customers and keep a professional standard;
- Any other duty that is assigned and is related to his/her area of responsibility;
Required Experience:
- 3 years minimum of Banking experience in cards operations
Qualifications and skills:
- Bachelor’s Degree in Economics or Business related field;
- Working experience in the Bank is preferred;
- Fluent knowledge of English language in written and spoken;
- Very good knowledge of Microsoft Office programs;
- Flexibility, team spirit and ability to work under pressure;
- Excellent communication and negotiation skills;
- Strong presentation skills
Work Conditions: Tirana Bank offers an attractive remuneration package.
Application procedure: Please send your CV in English with a recent photo until October 6, 2019 to hr@tiranabank.al, by specifying the job position for which you are applying for.
Please note that only applicants, who fulfil the above mentioned criteria, will be contacted.
* Your personal data, which are sent voluntary as a response to this job vacancy announcement, are collected and processed, manually and/or electronically, by Tirana Bank SA, in order to evaluate your compatibility with this job vacancy, are accessed only by authorized persons of the Bank and will be stored until the finalization of the candidate selection process.
The subjects of personal data can exercise their rights as provided by Law No. 9887, dated on 10/03/2008 “For the Personal Data Protection”, amended, at Tirana Bank SA, as well as at the Commissioner for the Right of Information and Protection of Personal Data.