Durres, ofroj vend pune Quality Assurance – Barrister Global Services Network -Alban

Shift Central USA time:
10am-7pm CST (5pm-2am Al time)

Quality Assurance – Barrister Global Services Network -Albania
Quality Assurance is the oversight of day to day functions within the Quality Control Department by managing support systems; handling service related escalations; supporting the execution of policies and standard operating procedures; identify trends and opportunities for improvement; develop and deliver reporting to Management; support effective and compliant operations.

• Oversee the team day to day operations including, but not limited to performance evaluations, auditing processes, special project research, training, disciplinary policies, and control center management.
• Monitor individual and department daily production reporting including but not limited to: phone metrics, daily production summary, daily operating summary, etc. to ensure successful operation of the department.
• Assist Management as needed to build and maintain a skilled, successful, and motivated team through coaching, mentoring and training.
• Collaborate with QC Appraisal Advocates to evaluate and recommend CSUGs modifications
• Collaborate regularly with other department supervisors to identify efficiency opportunities.
• Inform department manager of all employee issues or department concerns as they arise.
• Ensure implementation of protocol, policies and procedures which ensure clients’ expectations are met or exceeded.
• Encourage and promote the understanding of departments with which Quality Control and Appeals interact.
• Conduct task time studies on the team to ensure performance standards are in line with business needs.
• Perform staff evaluations and make recommendations regarding performance – Monthly, Quarterly and Annually.
• Hold regularly scheduled meetings to provide associates with goals, objectives, reinforce current directives.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• 1 Year Management/Leadership Experience required
• Minimum two years using Microsoft Outlook, Word, Excel, data-entry, and internet

Preferred Qualifications:

• Industry knowledge
• Communicates effectively both orally and written
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment

Ability to interact with peers and managers with tact and diplomacy

• Ability to interact with peers and managers with tact and diplomacy
• Team spirited, but able to work individually as well
• Good time management skills

Job Type: Full-time
Working Hours: 08 AM – 05 PM CST

Barrister Global Services Network offers:

• Professional and personal development in a very dynamic company.
• Competitive terms of employment.
• A diverse workplace that encourages collaboration and long-term career paths.

All interested candidates are invited to send their CVs under the email address:
[B]hr.albania@barrister.com[/B]
All applications will be treated with high confidentiality. Only selected candidates will be invited for an interview.

Cel : 0676956556