Professional Management Consulting - Madjoski

  • Maqedoni, ofroj vend pune Call Center Agent

In association with large and serious Human Resources companies from Malta and Dubai and in cooperation with the strategic partners from Macedonia and the region, PMCM announces a call for potential candidates for the position:

Call Centre Agent

Responsibilities:

  • Handle incoming and outgoing telephone calls and providing assistance to customers’ enquiries and requests;
  • Resolve incoming customer queries and complaints to ensure customer satisfaction;
  • Process all calls in a timely, accurate and courteous manner;
  • Complete all related documentation and data entry to a high standard and within the set time parameters to ensure call availability;
  • Creatively looks for options, possibilities and choices for customers;
  • Strive to reach one’s own set targets in order to be able to contribute towards the attainment of the
  • Company’s own targets and standard levels;
  • Be responsible to develop and maintain a good working knowledge of the Company’s products, services and systems;
  • To handle all client and customer contacts in line with our client’s defined standards, whilst keeping customer and company details completely confidential from external and third parties.
Requirements:
Essential

  • Fluid written and spoken English;
  • Good command of written and spoken German or Italian or French as a second language;
  • Excellent communication and telephone skills;
  • Organized and responsible;
  • Works well under pressure;
  • Able to work flexible hours;
Desirable

  • Previous experience in Customer Care;
  • Is able to solve and handle customer’s complaints;
  • E-mail etiquette
We are looking for young, hardworking people who are open to gain unique experience! If you believe that you are the right person for this position, ready for an international career and open for relocation in Malta, send us your CV and letter of motivation on info@pmcm.guru, with a note “Call Centre Agent” – SG.
Our client offers excellent working conditions, good salary and an opportunity for professional and career development.
Deadline for submission of applications is 28.10.2018.
Only the selected candidates will be contacted for an interview.

 


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