• Lead and direct the telesales team to make high sales and earn high satisfaction from customers

Lead and direct the telesales team to make high sales and earn high satisfaction from customers; to obtain excellent records in call quality and sales delivery.

Key accountabilities and decision ownership:
• Be a genuinely inspiring consultant, energized to motivate team members to abide by company’s goals
• Flexibility and problem handling and solving ability
• Gather insights from the market and use them to improve commercial effectiveness
• Target and action planning
• Identify financial and commercial areas for improvement and ensure through the relevant feedback and action plan that partners will be viable and profitable
• Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
• Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.

Core competencies, knowledge and experience:
• Telecommunication industry or other industries with high focus on telesales
• Proven hands on experience on Telesales floor management
• In depth industry, market and competition knowledge
• High communication, influence and negotiation skills
• Familiar & passionate about new Technologies
• Be innovative, sharp, flexible and open minded
• Demonstrate excellent written and verbal communication skills across functions

Must have technical / professional qualifications:
• Bachelor’s degree from Educational Institution or equivalent
• Strong planning and organizational skills; ability to judge and manage multiple priorities under tight project deadlines
• Excellent verbal and written communication skills in both Albanian and English language
• Excellent knowledge of Microsoft office tools (Excel, Power point)

Please apply on the below link within 19 October 2018:
https://vodafone.taleo.net/careersection/2a/jobdetail.ftl?job=AL00086&tz=GMT+02:00
 


Apply
Back
Top