• Tirane, ofroj vend pune IT support

We are recruiting for Technical Support Representatives. We are looking for customer champions who will provide world class customer service by connecting to our customers and who enjoy solving problems imaginatively and resourcefully. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance and sales driven environment? If so, you should consider a career with us today!

Responsibilities:
• Be committed to “being there” for our customers and share our dedication in striving to deliver world class customer service, Technical support, and first call resolution!
• Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
• Troubleshoot the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
• Complete accurate transactions with a sense of urgency and an eye for detail;
• Take accountability to solve issues from beginning to end;
• Serve as Tier 3 technical support for TV service for 200 Hospital sites. Troubleshoot using servers, switches and other monitoring tools.

Minimum Qualifications:
• Excellent both verbal and written English
• Bilingual (English and French) is considered a big asset
• Post-secondary education in a computer-related environment or comparable work experience
• Excellent active listening and communication skills

Customer Champion:
• Passionate about providing world class customer service
• Passionate about the telecommunication industry and technology
• Ability to multi-task (navigating between multiple screens, while effectively carrying a conversation)
• Must be computer literate (strong keyboard & internet navigation skills, basic math skills, etc.)

• Previous experience on networking and helpdesk

Challenging Work, Rewarding Careers:
• We offer full-time position only
• Three shifts 6:00AM - 2:00PM; 2:00PM-10:00PM; 10:00PM -6:00 AM
• Very competitive wages
• Promotion always within the company
• Paid training
• Canadian work experience

If you feel motivated and you wish to challenge yourself send your resume at recruit@shortcut.al

Candidates not fluent in English will not be considered.




 


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