Tirane, ofroj vend pune Customer Service Healthcare Support Representative OF MEDICANA

As a Customer Service Healthcare Support Representative OF MEDICANA, you will provide support in the Customer Service Department performing various administrative duties and clerical tasks as assigned in support of the Turkish company’s healthcare contracts. This position primarily interacts with internal departments and resources, however, may have external client (or client representative) contact from time-to-time, and may provide support for one or more client contracts in support of the healthcare business. Primarily relies on pre-established guidelines and work instructions but can use judgment to resolve exceptions to data or workflow procedures. The position requires comprehensive skill working in MS Office, and ability to quickly adapt to new client applications.

Essential Job Functions

Performs daily office tasks such as filing, recording, maintaining records, copying, posting transactions and other similar duties mainly using a computer

• Collects, reviews and inputs data into computer systems following client procedures and job duty work instructions
• Answer phone calls and responds to internal inquiries
• Reconciles account information or balances
• Researches exceptions in data or established workflow procedures (troubleshoot)
• Review and process (give guidance) on account media or correspondence
• Assist in processing various account activities such as

o Account or inventory reconciliations
o Identify and prepare adjustments for posting
o Process refunds and other payment transactions,
o Support account transition, assignment, or referral based upon established workflow procedures
o Supports research and evaluation of account action for non-standard transactions, and escalates appropriately to ensure appropriate action is taken.

• Review and process daily reports as may be applicable based upon program/workflow assignment. May help identify any potential issues in workflow or account activity based upon data variances or trends.
• May support letter generation, as needed to support the business, which may include setting up or running mail merges (which may include high volume of accounts/transactions), reviewing and validating information, as well as stuffing envelopes, applying postage and ensuring drop-off to correct location for mail pick-up.

Communicate with external clients and/or subcontract contacts
Verbal communication by phone
Written communication via established protocol
May Document workflow procedures
Convert/Import data files into readable format
Other duties as assigned to support business needs

Required Skills and Knowledge:

Must be able to work independently on assigned projects and complete within established deadline

• Knowledge of subject matter or industry related to healthcare contracts, and/or specific client requirements and workflow procedures desired
• Ability to multi-task and be highly flexible to meet changing priorities
• Attention to detail without compromising speed or accuracy completing assignments
• Ability to effectively communicate verbally and in writing
• Ability to operate basic office equipment – fax, scanner, copier, printer, phone, postage meter, etc…
• Ability of speak English is a must and also Turkish is a plus.

Note: Candidate must be Female under the age of 35 years old and must apply via Email only:
dritan.manaj@evolve-al.com



Cel. : 00355696709400