Tirane, ofroj vend pune Team Leader UK
Send your cv here: hr@rccontact.com
Do you have experience of managing a Telesales team? Are you able to identify new sales opportunities and inspire your team? We are seeking a Telesales Team Manager to be responsible for the day to day management of a team of agents. Working in a fast-paced and rapidly changing environment, the primary responsibility is to influence revenue streams through the continual management and development of the team. The purpose of the role is to support teamwork, be responsible for training and guiding call centre agents. This is for a UK campaign, selling to UK businesses. The Team Leader will also identify problems and resolve any conflicts within the team and will be responsible for motivating the team to increase sales productivity. If you are driven by targets and success and are keen to join the industry at an extremely exciting time, send us your CV today!
Responsibilities:
· Day to day management of the team to ensure targets are met
· Responsible for the upkeep of data logged onto the database system, checking that events have been correctly raised and allocated-highlighting errors
· Build strong relationships with customers and respond to complaints to bring to a prompt resolution
· Continual performance management, coaching and development of a team of Energy Consultants, supporting each one to achieve the targets set
· Compiling and analysing sales figures and MI reports and providing accurate weekly forecasts for financial planning
· Continual review and improvement of all processes within the department, amending processes where necessary for efficiency and creating and communicating new processes where required
· Motivate, retain and develop an appropriately skilled team to be able to create a customer service environment where teamwork, empowerment and trust are encouraged.
· Implementing key targets and monitoring agent performance
· Oversee inductions and training for new staff and assist the Sales Manager in assessing training requirements
· Assist the Contact Centre Manager in forecasting and planning the Contact Centre team's workload and resource as required
· Create a strong team focus on the effective delivery of services.
Skills required:
· Fluency in English communication
· An ability to set standards to aspire to
· Several years’ customer service experience in a similar environment
· Proven experience in a supervisory role, ideally within a Call Centre
· Excellent leadership, interpersonal and communication skills.
· Good knowledge of commonly used word processing, spreadsheet, and database software packages
· A proven track record in fast paced, KPI driven team management.
· Understanding of end-to-end customer processes
Contact us today on 0699485098
Do you have experience of managing a Telesales team? Are you able to identify new sales opportunities and inspire your team? We are seeking a Telesales Team Manager to be responsible for the day to day management of a team of agents. Working in a fast-paced and rapidly changing environment, the primary responsibility is to influence revenue streams through the continual management and development of the team. The purpose of the role is to support teamwork, be responsible for training and guiding call centre agents. This is for a UK campaign, selling to UK businesses. The Team Leader will also identify problems and resolve any conflicts within the team and will be responsible for motivating the team to increase sales productivity. If you are driven by targets and success and are keen to join the industry at an extremely exciting time, send us your CV today!
Responsibilities:
· Day to day management of the team to ensure targets are met
· Responsible for the upkeep of data logged onto the database system, checking that events have been correctly raised and allocated-highlighting errors
· Build strong relationships with customers and respond to complaints to bring to a prompt resolution
· Continual performance management, coaching and development of a team of Energy Consultants, supporting each one to achieve the targets set
· Compiling and analysing sales figures and MI reports and providing accurate weekly forecasts for financial planning
· Continual review and improvement of all processes within the department, amending processes where necessary for efficiency and creating and communicating new processes where required
· Motivate, retain and develop an appropriately skilled team to be able to create a customer service environment where teamwork, empowerment and trust are encouraged.
· Implementing key targets and monitoring agent performance
· Oversee inductions and training for new staff and assist the Sales Manager in assessing training requirements
· Assist the Contact Centre Manager in forecasting and planning the Contact Centre team's workload and resource as required
· Create a strong team focus on the effective delivery of services.
Skills required:
· Fluency in English communication
· An ability to set standards to aspire to
· Several years’ customer service experience in a similar environment
· Proven experience in a supervisory role, ideally within a Call Centre
· Excellent leadership, interpersonal and communication skills.
· Good knowledge of commonly used word processing, spreadsheet, and database software packages
· A proven track record in fast paced, KPI driven team management.
· Understanding of end-to-end customer processes
Contact us today on 0699485098