Tirane, ofroj vend pune Customer Care
Xenia - whose name derives from the Greek word ξενία, summarizes the concept of hospitality - offers hotel accommodation services, hospitality process, know-how and expertise in the travel industry.
Since 1992, year of establishment of the company with Seneca denomination, we have always worked in the hotel industry segment, with total business vocation, becoming a recognized player in the worldwide context even on the specialization of the technological solutions on which we have invested consistently.
The proprietary management system and the ongoing research and development ensure high adaptability, ability to interface with third-party systems and ability to respond quickly to different needs.
Since May 2015 the company, sold the business travel branch in Italy - with a € 80,000.00 turnover to a Dutch multinational business travel, maintaining and developing only the Xenia branch.
The deal represented the will of Xenia to focus exclusively on the Crew Accommodation process and Hôtellerie Solutions, whom for over ten years have been representing a specific segment of our business.
Today Xenia has offices and companies in Italy, London and Tirana. It offers consulting, products and services to entities of all sizes: hotels, airlines, railway and maritime, public and private companies and travel management company worldwide.
Job Description
Responsibilities
Professionally handle incoming requests from customers and ensure prompt and thorough resolve.
Thoroughly and efficiently gather customer information, research and satisfy
customer needs, educate the customer where applicable to prevent the need for
future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited
to: billing, placing print orders, and system troubleshooting.
Maintain a balance between company policy and customer benefit in decision
making. Handle issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements
that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer
service satisfaction surveys. The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts. The representative will also explain how to use account features and solve customer
application and Internet problems. The customer service representative will receive, document
and resolve customer complaints.
Required competencies / skills:
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for
customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Has "thick skin" and is able to handle complaints and unpleasant customers.
Has a pleasant, patient and friendly attitude.
Strong detail orientation and communication/listening skills.
Possess a strong work ethic and team player mentality.
1+ years of experience in a customer service or help desk capacity required.
Experience with Internet Explorer, Microsoft Office preferred.
Proactive , self-sufficiency , flexibility, stress tolerance;
Customer care and Problem solving skills,
Excellent knowledge of English and Italian language
recruitment@xeniahs.com
Since 1992, year of establishment of the company with Seneca denomination, we have always worked in the hotel industry segment, with total business vocation, becoming a recognized player in the worldwide context even on the specialization of the technological solutions on which we have invested consistently.
The proprietary management system and the ongoing research and development ensure high adaptability, ability to interface with third-party systems and ability to respond quickly to different needs.
Since May 2015 the company, sold the business travel branch in Italy - with a € 80,000.00 turnover to a Dutch multinational business travel, maintaining and developing only the Xenia branch.
The deal represented the will of Xenia to focus exclusively on the Crew Accommodation process and Hôtellerie Solutions, whom for over ten years have been representing a specific segment of our business.
Today Xenia has offices and companies in Italy, London and Tirana. It offers consulting, products and services to entities of all sizes: hotels, airlines, railway and maritime, public and private companies and travel management company worldwide.
Job Description
Responsibilities
Professionally handle incoming requests from customers and ensure prompt and thorough resolve.
Thoroughly and efficiently gather customer information, research and satisfy
customer needs, educate the customer where applicable to prevent the need for
future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited
to: billing, placing print orders, and system troubleshooting.
Maintain a balance between company policy and customer benefit in decision
making. Handle issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements
that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to customer
service satisfaction surveys. The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts. The representative will also explain how to use account features and solve customer
application and Internet problems. The customer service representative will receive, document
and resolve customer complaints.
Required competencies / skills:
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for
customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Has "thick skin" and is able to handle complaints and unpleasant customers.
Has a pleasant, patient and friendly attitude.
Strong detail orientation and communication/listening skills.
Possess a strong work ethic and team player mentality.
1+ years of experience in a customer service or help desk capacity required.
Experience with Internet Explorer, Microsoft Office preferred.
Proactive , self-sufficiency , flexibility, stress tolerance;
Customer care and Problem solving skills,
Excellent knowledge of English and Italian language
recruitment@xeniahs.com