• Durres, ofroj vend pune Customer Service Representative

[h=5]Role objective[/h]Is responsible for the provision of comprehensive and efficient customer service, as well as the effective promotion and selling of the Bank’s retail products and services to existing and new customers so as to increase the Bank’s client base, maximize profitability, enhance business development and ensure client satisfaction and retention.

Duties/Responsibilities

Serves customers for basic banking products and non-cash payments.
Actively participates in sales campaigns (i.e. targeted ad-hoc sales efforts) related to retail products in order to ensure the achievement of the set targets.
Analyses client’s needs and suggests to them products and services which correspond to their needs.
Follows up the proper servicing of the credit until its maturity.
Informs and trains customers on the Bank’s alternative channels (i.e. ATMs, internet and phone banking).
Provides customers with information regarding the full spectrum of available banking products so as to further explore sales opportunities (cross selling)
Plans the attraction of new customers and the best possible promotion of retail products and services
The role does not involve any people management accountability

Requirements

University degree (minimum 3 years duration), preferably in Economics, Finance or Business Administration.
Knowledge of the English language.
At least 2 years of relevant experience.
Knowledge of Branch Network operations, very good knowledge of the retail banking market, PC Literacy.

E-mail: nbgal.hr@nbgal.groupnbg.com
 


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