Tirane, ofroj vend pune Sales & Operations Assistant with a tour operator
Sales & Operations Assistant
Opening for a Sales & Operations Assistant with a Tirana-based incoming tour operator. In this versatile position you will walk clients through the customer-life-cycle, plan and oversee the successful execution of trips and assist with accounting and financial tasks.
Sales Competencies
Understand current and potential clients' needs and expectations in order to
Operations Competencies
General Competencies
Education
Desired Profile / Skills
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Are you interested in a new challenge in an young and fast-growing company? Have you answered well our questions related this position? The interested candidates are invited to send their application documents (a cover letter and a CV in English) at: team@zbulo.org, if you have any technical questions related the application, please, contact Endrit Shima directly on +355692121612 until September 20, 2016.
Renumeration / Salary: Competitive. Working Hours: 40 hours per week Availability: starting in October
About Zbulo! Discover Albania
Zbulo! is at the forefront of incoming tours operator in the field of active travel. By developing new products and destinations as well as tailoring adventures specifically to the requirements of our clients, we stay ahead of the competition. Our adventures are themed for cultural explorers, include walking, hiking and multi-day trekking trips in Albania, Kosovo, Macedonia and Montenegro. Zbulo’s offices are based in central Tirana, not far from Rruga Skenderbeg.
Opening for a Sales & Operations Assistant with a Tirana-based incoming tour operator. In this versatile position you will walk clients through the customer-life-cycle, plan and oversee the successful execution of trips and assist with accounting and financial tasks.
Sales Competencies
Understand current and potential clients' needs and expectations in order to
- present and sell company products and services on the phone and by email
- prepare personalized offers for both individuals and groups
- identify and resolve concerns
- invoice services and keep track of payments
- offer seamless after-sales support
- meet and brief clients in person
- gather feedback and follow-up after departure
- create satisfied and returning customers
- Carry out market research and surveys: monitor competitors, market conditions and product development.
Operations Competencies
- Create and maintain relations with existing and new suppliers: update details, negotiate prices and conditions, discuss issues;
- Place and manage bookings with suppliers, from placement of the reservation to payment for the service;
- Assist to manage the payment and accounting process of the company;
- Prepare trip documentation for guides and clients;
- Monitor operational excellence and smooth execution of services;
General Competencies
- Obtain and maintain a detailed understanding of active tourism in the Western Balkans, products and markets
- Timely completion of administrative and other related tasks;
- Creating daily, weekly and monthly feedback reports;
- Develop and maintain a high level of confidence in both product knowledge and client base;
- implement all the regulations that are issued by the company;
Education
- University Degree in a relevant field required;
- A minimum of three (3) years of experience in the same field;
Desired Profile / Skills
- Proactive mind-set and problem-solving orientation with a sense of urgency, creativity and integrity;
- Emotional maturity and ability to work as a team, under pressure and with little guidance;
- Good organizational skills; ability to manage, prioritize and perform tasks and duties independently;
- Decision making skills; ability to judge situations and take initiative autonomously;
- Excellent ability in developing and maintaining working relationships with clients and suppliers;
- Negotiation skills and the ability to reach compromise, persuade and influence others;
- Sales skills with high concern for quality and detail;
- Excellent command of English; written and spoken
- Fluency in other languages is an advantage, especially German and Serbian
- Strong computer skills, including the ability to create, compose and edit written materials
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Are you interested in a new challenge in an young and fast-growing company? Have you answered well our questions related this position? The interested candidates are invited to send their application documents (a cover letter and a CV in English) at: team@zbulo.org, if you have any technical questions related the application, please, contact Endrit Shima directly on +355692121612 until September 20, 2016.
Renumeration / Salary: Competitive. Working Hours: 40 hours per week Availability: starting in October
About Zbulo! Discover Albania
Zbulo! is at the forefront of incoming tours operator in the field of active travel. By developing new products and destinations as well as tailoring adventures specifically to the requirements of our clients, we stay ahead of the competition. Our adventures are themed for cultural explorers, include walking, hiking and multi-day trekking trips in Albania, Kosovo, Macedonia and Montenegro. Zbulo’s offices are based in central Tirana, not far from Rruga Skenderbeg.