Tema Safety & Training Sistemi

  • Guest Service - ne anije Crociera

Guest Service - ne anije Crociera Guest Service - ne anije Crociera Guest Service - ne anije Crociera Guest Service - ne anije Crociera Guest Service - ne anije Crociera Guest Service - ne anije Crociera Guest Service - ne anije Crociera Guest Service - ne anije Crociera Guest Service - ne anije Crociera Guest Service - ne anije Crociera
TSTS Group, si kompani ndërmjetëse ofron mundësinë e punësimit për "Punonjës shërbimi" ne anijet e kompanise Costa Crociere, në linja të ndryshme.
Kontrata 8 mujore punësimi, me mundësi rinovimi, për vajza dhe djem.
Me nje page mujore qe fillon nga 1400 USD.

Pozicioni: "Hospitality Service Specialist"

Përshkrimi

Provides accurate and timely information about the cruise services, handles complaints and requests from the Guest in order to deliver an effective, courteous and professional service


Detyrat


  1. Knows deeply all the onboard services in order to provide accurate and timely information to Guests, including issues related to luggage, items, lost & found, managing complaints and solving problems in a fast, courteous and effective way
  2. Provides wake-up calls, public announcements, handles external calls, Internet, acts as phone operator for all internal and satellite calls from shore to ship and assists Guests with cabin safety boxes when required (e-mail) in order to support Guests
  3. Assists with embarkation and disembarkation procedures (collection, photocopying, distribution of personal ID–Passports- and Landing Cards, Boarding Forms, Overbooking, Luggage, transfers, Port Agents, cash deposit, settlement of guest’s payments) in order to facilitate the operation
  4. Verifies that Boarding Forms (and the Comment Forms) are filled in correctly by Guests and provides reports about e-comment forms in order to assure Customer Satisfaction
  5. Uses software necessary to support all work activities (MS Office, SAPI, Oscar) in order to speed and manage them in an effective way


Kualifikimet / Kërkesat


  • Secondary School (in tourism or language is a plus)
  • At least 12 months experience in Hotels in similar positions (receptionist, customer service)
  • Technical Skills: Basic knowledge of MS Office
  • Language skills: English (C1), * third language (B2), * fourth language (B1)
*One of the following: Italian, French, German, Spanish, Portuguese, Chinese (Mandarin)

Te interesuarit të dergojne Cv e tyre (CV duhet te paraqitet ne gjuhen Angleze dhe ne Modelin Europass) në adresen e emailit: info@tstsgroup.com si dhe mund të na kontaktojnë në nr e tel. 355 52 220198 ose ne zyrat e TSTS Group.

Vetëm kandidatët që plotësojnë kushtet e rekrutimit do të perzgjidhen për intervistë pranë kompanisë TSTS Group.

Tel. :067 20 30 620 / 067 20 30 670

 


Apply WhatsApp
Back
Top