• Tirane, ofroj vend pune 24/7 Telephone Assistance Operator

Company Info: Sun Petroleum Albania, having the exclusive official distribution license of GULF Oil International in the Balkans region is searching for qualified candidates for:

24/7 Telephone Assistance Operator

Duties and obligations:
1. Obtain client information by answering telephone calls; interviewing clients; verifying information.
2. Effectively explain the company’s products and services to new and existing clients.
3. Inform clients by explaining procedures; answering questions; providing information.
4. Maintain communication equipment by reporting problems.
5. Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
Skills/Qualifications:
• Ability to listen carefully and effectively communicate complex topics with different types of clients
• Ability to professionally handle complaints, even when working with unpleasant clients
• Accuracy of work with eye for detail in completing documentation in system
• Ability to satisfy clients by going above and beyond the call of duty for unique situations
• Ability to use automated information systems to analyze client information and continuously
improve personal performance
• Ability to demonstrate a friendly style and work effectively under pressure when needed
Other Minimum Qualifications:
• High school degree
• Strong inter-personal skills, ability to relate well to clients, fellow employees and company
Management
• Fluency in English
• Proficiency in the use of commonly used phone system, PC software, Email, and Internet
• Understanding of privacy issues and regulations and ability to maintain strict client confidentiality

Please send your cv (in English) to our mail address:

info@gulf-al.com
 


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