ofroj vend pune Platinium Experience Manager ENGLISH -FRENCH (PEM)
GTeam FZ LLC provides software support services to customers who use our 25+ software products. Our Customer Support Managers manage the day-to-day operations of our software support teams.
The Platinum Experience Manager (PEM) works on behalf of our platinum customers to ensure their software support issues are prioritized appropriately, resolved completely, and solved as quickly as possible by our teams. Please note that this is not a technical position, as Platinum Experience Managers are focused on issue management and relationship management. PEMs have monthly calls with the customers assigned to them and they work the key issues through these calls and follow-up emails. On average, PEMs have 10 Platinum Experience calls per week and spend the rest of their time researching issues, following up through email and participating in support management activities.
We are looking for candidates who have the following skills, experience and attributes:
Experience in at least one of the following: account management, relationship management or customer support management.
Project management experience, preferably with direct customer interaction.
The ability to be effective in a dynamic work environment with changing priorities and multiple customers (external and internal).
A positive and resilient mindset
Strong written and verbal communications skills in English and French. Fluency in German or Italian is a plus, but not required.
Business Computer skills, such that you are effective with applications like: Microsoft Office and Google Docs.
Bachelor’s degree or higher
The other key specifications for this position:
Work Location - This is a work-from-home position where you use email, Skype, GoToMeeting and web-based systems heavily. You can work from anywhere in the world, as long as you have a strong, stable internet connection.
Work Hours / Schedule – This is a full-time 40 hour per week position.
We pay $20/hour for these ongoing positions ($1000 fixed-price payment for the one week trial assignment, if that trial leads us to hire you. We work with you through one of several approved staffing and payment platforms which will charge a percentage fee on your gross earnings.
Contact me at irisagalliu89@gmail.com
The Platinum Experience Manager (PEM) works on behalf of our platinum customers to ensure their software support issues are prioritized appropriately, resolved completely, and solved as quickly as possible by our teams. Please note that this is not a technical position, as Platinum Experience Managers are focused on issue management and relationship management. PEMs have monthly calls with the customers assigned to them and they work the key issues through these calls and follow-up emails. On average, PEMs have 10 Platinum Experience calls per week and spend the rest of their time researching issues, following up through email and participating in support management activities.
We are looking for candidates who have the following skills, experience and attributes:
Experience in at least one of the following: account management, relationship management or customer support management.
Project management experience, preferably with direct customer interaction.
The ability to be effective in a dynamic work environment with changing priorities and multiple customers (external and internal).
A positive and resilient mindset
Strong written and verbal communications skills in English and French. Fluency in German or Italian is a plus, but not required.
Business Computer skills, such that you are effective with applications like: Microsoft Office and Google Docs.
Bachelor’s degree or higher
The other key specifications for this position:
Work Location - This is a work-from-home position where you use email, Skype, GoToMeeting and web-based systems heavily. You can work from anywhere in the world, as long as you have a strong, stable internet connection.
Work Hours / Schedule – This is a full-time 40 hour per week position.
We pay $20/hour for these ongoing positions ($1000 fixed-price payment for the one week trial assignment, if that trial leads us to hire you. We work with you through one of several approved staffing and payment platforms which will charge a percentage fee on your gross earnings.
Contact me at irisagalliu89@gmail.com