• Shqiperi, ofroj vend pune Call Center Manager

[FONT=&quot]Euro-Call-Albania is looking for a

CALL CENTER MANAGER
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[FONT=&quot]Duties and Responsibilities[/FONT]

  • Managing, supervising, and coordinating the activities of call center professionals in providing telephone customer related services.
  • Liaising with team leaders, supervisors, third parties, and operatives to collect the information and resolving issues.
  • Planning and supervising changes and managing the daily operations of call centre.
  • Monitoring random inbound and outbound calls to improve the quality, minimizing errors and tracking operative performance.
  • Setting up and meeting performance goals and targets for speed, sales, efficiency, and quality.
  • Maintaining current knowledge of industry new developments, productions, and involvement in network communication.
  • Recording statistics, performance levels and user rates of the call centre and preparing the reports.
  • Planning and developing employee recruitment, including posting vacancy ads and liaising with other departments for proceedings.
  • Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes.
  • Handling the most complicated customer inquiries or complaints.
  • Forecasting and analyzing information against budget statistics on a weekly or monthly basis.
  • Reviewing the staff’s performance, determining training needs and scheduling training sessions.[FONT=&quot]
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[FONT=&quot]Skills and Specifications[/FONT]

  • 1 year Experience in call center management or related activities.
  • Excellent English knowledge
  • Excellent problem *solving and communication skills.
  • Solid customer focus and team working skills.
  • Ability to develop and motivate staff.
  • Great confidence and an excellent business sense.
  • Should be able to set, satisfy, and exceed targets.


[FONT=&quot]Education and Qualifications[/FONT]
Degree in Business studies, or Management studies related field from an accredited institution



The interested candidates are pleased to send their application documents ( CV in English) at:

eurocallalbania@yahoo.com

Tel:+355 666661999


Cel. : 0666661999
 


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