Tirane, ofroj vend pune Fraud Management Analyst

Job purpose: Proactively monitor and review subscriber behaviors for suspicious activity and possible fraud.
Identify areas requiring increased security to protect Vodafone from fraud.
Keep detailed records of suspicious fraudulent activity, analyze trends and provide recommendations for mitigation.
To ensure that Vodafone Albania systems, new products and services are:
o Properly configured to prevent internal and external Fraud
o Capable to withstand relative fraud risks / threats through detection or correction controls

Main job accountabilities

· Ensure Vodafone Albania mobile services are properly charged and prevent fraudulent activity (thus minimize operational cost).
· Monitor, investigate and identify any relative risks / threats and propose corrective or preventive actions or participate in the coordination of such implementation where necessary, in order to ensure and maintain effective security and mainly telecommunication fraud prevention and/or detection controls, mechanisms and best practices.
· Identifies potential fraudulent activities by monitoring the output of the Fraud Management System, or by processing internal fraud referrals (Customer Care, Customer Complaints, etc.)
· Participate in the identification, implementation and maintenance of effective telecommunications fraud prevention and/or detection controls, mechanisms, methodologies and best practice.
· Assist and participate in further development, maintenance and continuous enhancement of Fraud Prevention & Detection Systems both at local and global level.
· Participate and follow-up findings of any internal / external audit, or fraud investigation in order to identify and detect any relative risks / possible business threats. Special focus on telecommunications fraud activity (both internal and external fraud).
· Perform fraud risk assessments and provide recommendations and relative corrective actions on New Products and Services.
· Undertake ad hoc analysis to understand and interpret other fraud types, both internal and external
· Analyse tools/systems available, which should be used in the most efficient way in order to eliminate fraud, as well as to propose alternative systems/tools/mechanisms for fraud prevention.
· Review Business & Technical specification documents or contracts from Fraud Management point of view and participate in the respective acceptance tests and/or workshops
· Detect and mitigate Fraud incidents and provide mechanisms that will deter their re-occurrence in the future.
· Promote awareness of fraud management.
· Create fraud related reports (per fraud incident/management fraud repor)
· Participate in all Vodafone Albania activities relating to Information Security and/or Fraud, i.e:
· To participate in any procedure for self-assessment process, development and enhancement of Vodafone Albania Integrated Quality Management System, management of security and fraud related internal and external audits.
· Close cooperation with Fraud Group in order:
· To establish effective strategies for detecting and preventing all types of Telecommunication Fraud;
· To perform risk analysis and evaluation and to prepare proposals and recommendations for improvement;
· To analyse the technology available to minimise fraud and propose systems and tools for fraud prevention;
· To participate and provide technical expertise in all Fraud Detection/Prevention related projects.
· Identify and establish effective strategies and controls for preventing and detecting all types of Telecommunication Fraud according to the GSMA To propose procedures and guidelines, which will ensure maximum prevention, protection and recovery in case of a fraud related incident (threat or breach).
· Propose and define Fraud Management requirements for new services and/or computer networks/systems/applications.

Profile Requirements
· University degree in Computer Science, Telecommunications, Information Economics, Finance
· Good Knowledge of telecom networks (including GSM, GPRS etc.)
· Good level of understanding of Mobile Telecommunication products and services, infrastructure and systems.
· Working knowledge / experience of Microsoft Office including Outlook, Excel and Access.
· Experience in a commercial fraud detection environment would be an advantage.
· Certification of Certified Fraud Examiner (CFE) would be an advantage
· Good knowledge of computer applications, operating systems (Windows, UNIX etc), database administration (knowledge of Oracle Database), SQL and computer networks.
· Excellent knowledge of both Albanian and English language (oral and written).
· Very good communication and team working skills.
· Very good investigation, analytical and reporting skills.

Other Requirements:
· Good Knowledge of telecommunication networks (including GSM, GPRS etc)
· Knowledge on Payment Card Industry (PCI) Data Security Standard (DSS) would be an advantage.
· Certification of Certified Fraud Examiner (CFE) would be an advantage
· Good knowledge of computer applications, operating systems (Windows, UNIX etc), database administration, SQL and computer networks.
· Experience in organizational policy and procedure setting would be an advantage

Only the candidates selected for interviews will be contacted.

The interested candidates are invited to apply at humanresources.al@vodafone.com, specifying the position they are applying for, until September 9th 2012.