Loan Processors

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On behalf of our Client, an international banking group operating all over Europe, who intends to outsource their services in Albania, we are currently looking for Loan Processors. This is your invitation to join an organization offering greater opportunity, challenge and satisfaction.

The Loan Processor processes transactions for relevant business processes in various systems and tracking tools. He/she demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities. He/she solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems.

Profile/Role Description:

• Review loan file to verify procedures per guidelines.
• Makes intro call to verify loan details and requests additional documentation if necessary
• Reviews all documents retrieved against those requested, analyzes for accuracy and/or errors
• Making right party contact within allocated timeframe and setting customer expectation for document delivery date
• Manage pipeline of loans within required performance standards within closing and rate lock expiration time frame
• Guarantee on time closing by completing all required pre-closing steps; preparing file for closer within required performance standards
• Online review of customer documents, and clear conditions commensurate with authority level
• Ensure integrity of all data and process inputs. Order necessary documents and follow-up to obtain them in timely manner
• Submit loans to underwriting for conditional review and full approval upon receipt of appraisal, once all conditions have been met and validated
• Maintain monthly performance measurements: Timeliness, production goals, suspense, compliance/regulatory, and customer satisfaction
• Exceed customer expectations by providing highest level of customer service

Basic Qualifications:

• University diploma
• Minimum of 1 year loan processing experience
• Excellent written English and / or Italian

Professional Skills Requirements:

• Organizational and time management skills to balance workload and meet deadlines
• Ability to prioritize complex diversified responsibilities and multi task in a fast paced environment
• Excellent customer service and communication skills
• Must be willing to assist teammates and build strong relationship with sales partners to achieve closing goals
• Computer skills: Microsoft Office. Any ERP knowledge or experience will be considered an asset

Our Client offers excellent compensation compared to Albanian market levels.
You are very invited to send a CV and motivation letter in English to: ledi.leka@dynamicspartners.al before 15 September 2015.

European Trade Center -Tower A -13/3 Blv. Bajram Curri · Tirana 1001
www.dynamicspartners.al