Department: Quality & Process Reports to: CEO Job Summary
The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.
• Direct and manage project development from beginning to end. • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. • Develop full-scale project plans and associated communications documents. • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. • Estimate the resources and participants needed to achieve project goals. • Draft and submit budget proposals, and recommend subsequent budget changes where necessary. • Where required, negotiate with other department managers for the acquisition of required personnel from within the company. • Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle. • Set and continually manage project expectations with team members and other stakeholders. • Delegate tasks and responsibilities to appropriate personnel. • Identify and resolve issues and conflicts within the project team. • Identify and manage project dependencies and critical path. • Plan and schedule project timelines and milestones using appropriate tools. • Track project milestones and deliverables. • Develop and deliver progress reports, proposals, requirements documentation, and presentations. • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas. • Define project success criteria and disseminate them to involved parties throughout project life cycle. • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work. • Build, develop, and grow any business relationships vital to the success of the project. • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements. • Develop best practices and tools for project execution and management
2. Job title: IP Telephony Engineer (Level 3)/Manager
Department: Telephony Reports to: Head of Department
Responsible for dealing with SQL Queries and reporting on statistical data based on template queries and on-demand developed queries. Generating Customer bills on Crystal Reports and SQL Tables
Tasks and Responsibilities:
Write SQL and other programming languages code by request of different projects.
Update Opetational Logs.
Executes internal orders for changes in Billing platform.
Give support on Desktop/Web programming languages on developing modules according to different projects running.
Qualifications: Bachelor in Computer Science or Electronics.
Experience: 1-2 Years experience in SQL Development 1 Year of experience in Data Reporting based on CDRs is Preferable
Good knowledge in PHP, Mysql and .NET technologies makes an advantage
3. Job title: IT Operations Manager
Department: Information Technology Reports to: CEO
Job Summary Responsible for the operation of company’s cabling infrastructure; Encompasses the monitoring, control, and reporting of operational aspects of cabling infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security. Responsible for the operation of company’s cabling infrastructure. Encompasses the monitoring, control, and reporting of operational aspects of cabling infrastructure: Operational aspects of the infrastructure include faults, configuration, resource utilization, performance, maintenance, and security.
Key Accountabilities: ¨Infrastructure evolution and development: 1.Define operational service requirements of new technology deployments. 2.Develop business case justifications and cost/benefit analyzes for Operations spending and initiatives. 3.Conduct system feasibility studies and testing. ¨Infrastructure operation and maintenance: 4.Ensure the effective utilization of operations resources including personnel and equipment. 5.Oversee all reports and documentation related to cabling and infrastructure operations. 6.Develop and implement maintenance schedules. 7.Create and enforce change order management procedures, maintenance schedules and other policies and procedures that affect Operations. 8.Define proper maintenance schedules, identifying system upgrades to improve efficiency and reliability of facility. 9.Recommend the purchase of infrastructure equipment, supplies, and services. ¨Process and tool design and implementation: 10.Analyze existing processes and make recommendations for the improvement and growth of the support infrastructure. ¨Ensure quality processes, tools and practices to be implemented to meet service objectives. ¨Implement quality improvement processes to achieve continuous operational efficiency. ¨Deal effectively with clients, management, engineers, vendors and customers, and understand their requirements and put them into operating terms for the staff. ¨Supervise the staff, provide technical guidance and direction, and manage staff development, training and performance. ¨Support and motivate the staff for the performance of their duties.
1.Educational Background: University degree in Telecommunications Engineering or relevant area Post–graduate degree recommended
Working Experience: Minimum 5 years of experience in Telecommunications, 3 of which in similar managerial position
Skills: Technical ¨In-depth knowledge of cabling systems (including fiber and copper) design and architecture with an underlying understanding of the integration on new xDSL and Fiber equipment. ¨Broad and deep knowledge of facilities management (including air, power, network and monitoring), and transmission infrastructure (hardware, software, etc) project management, cabling and wireless operations. ¨Aptitude for learning new technical skills quickly. Managerial ¨Business oriented thinking, communication skills. ¨Team Oriented and Creative Thinking. ¨Successful management experience in recruitment, employee relations, performance appraisal and professional development. ¨Strong analytical, planning, project management, supervision, team building, and problem solving abilities. ¨Ability to prioritize and manage multiple projects and activities within time, budget and technical constraints. ¨Excellent skills in business organization and operation; ability to address policies, principles, and operational issues in both overview and detailed levels. ¨Ability to analyze work processes and procedures for improvement opportunities. ¨Experience in technical project management, including developing and managing technical project timelines, and prioritizing and assigning project tasks, and assessing progress. Other ¨Excellent verbal and written communications. ¨Fluent in English
5. Job title: Customer Service Delivery & Service Support manager Reports to: CTO
Job SummaryCustomer service delivery and support is the single point of escalation from the customer care teams to the engineering teams. It is also responsible for managing the service delivery process to customers. Duties and responsibilities:
1.The 24x7 monitoring of all networks and IT infrastructure through monitoring systems.
2.Recording and life-cycle management of all occurring incidents in telecommunications and IT infrastructure and systems.
3.The identification, categorization, resolution and closure of all incidents related to networks and IT infrastructure.
4.The escalation of incidents in case they cannot be resolved to relevant operations teams.
5.The dedicated customer support for SOHO, SMEs and governmental organizations according to predefined SLAs and contracts.
6.The escalation of issues to vendors, vendors’ management and support contracts management. 7.Definition, implementation and maintenance of all policies and procedures for monitoring and escalation of incidents and problems. 8.Customer service work orders fulfillment and coordination with the cabling operations customer installation teams for configuration and delivery of relevant equipment. 9.Provisioning management. Provisioning on the systems and networking components of new customers according to predefined procedures. 10.Overall responsibility of delivering trouble-free services to customers within the specified Service Level Objectives, and according to the service specifications. 11.Performance of relevant post-provisioning tests to guarantee that services are delivered correctly before the customer is considered operational.
Educational Background: University degree in Computer Science or relevant area Post – Graduate Degree Optional
Professional Experience: 3or more years work experience in a relative functional area
Interested and qualified candidates should submit not later than 26 February 2010, a letter of interest, CV, and copies of supporting documents via e-mail: firstname.lastname@example.org. Only short-listed applicants will be contacted.