TIA ofron vend pune Front Desk Lounge Agent
Tirana International Airport SHPK (TIA) is seeking to hire a
FRONT DESK LOUNGE AGENT
who will report to the Business Lounge Manager of the company.
Main tasks and responsibilities of the position:
(for indicative purposes only. The responsibilities listed below can be subject of change upon recruitment)
- Responsible for welcoming and acknowledging each and every passenger with a smile, eye contact, name (where possible for repeated passengers) and a friendly verbal greeting.
- Anticipate passengers’ service needs, including asking questions, concerns to resolve issues and build trust
- Answer enquiries regarding the flight, routine inquiries and providing general information to Business Lounge guests
- Thank passengers with genuine appreciation and provide a fond farewell
- Responsible for answering telephone calls, providing information and answering enquires over the phone
- Issue business lounge cards to customers and maintaining Business Lounge cash register
- Reconcile cash register at the end of the work shift
- Perform simple, routine, and repetitive administrative functions
- Responsible for keeping the Front Desk clean and neat
- Act and/or report immediately to housekeeping any cleanliness, disarray observed issues in the Front Desk area and overall BL area
- Responsible for handling guest complaint politely and within TIA standards. If necessary, delegate complaints to the Manager
Requirements of the position:
- Bachelor Degree preferred
- At least one year of working experience in related job responsibilities
- Available to work in shifts
- Adept at Microsoft Office software
- Ability to work effectively as part of a team
- Very good communication and interpersonal skills
- Upper intermediate level of English language
- Ability to work under stress and respond to emergencies
- Committed to providing a high standard of service
To apply for the above mentioned position the applicants should fulfill the Application Form, which can be found in the following website: www.tirana-airport.com, and submit it together with a recent CV to the following address: jobs@tirana-airport.com, or to the reception of the Administration Building (Rinas).
Closing date for application is 8 March 2020
Human Resources Department will contact only candidates selected from the documentation screening.
Human Resources Department will contact only candidates selected from the documentation screening.