Tirane, ofroj vend pune Asst. Specialist – Trading Center at Treasury Department
Tasks
To have good knowledge of Foreign Exchange Markets
To have good knowledge of Equity Market
To have good knowledge of Commodities Markets
To be able to explain features of all products
To have good knowledge of economic terms (Initial Margin, Maintenance Margin, Margin call, Limit order, Market order, etc.)
Analytical skills
To answer inbound calls as assist customers who have specific inquires,
Support customers of internet banking/mobile banking or distribute the problems reported from the users to the responsible persons for further investigations,
Perform outbound marketing calls for a specific range of customer,
Provide personalized customer service of the highest level.
Requirements
University Degree,
Very good command of English,
To be pleasant and friendly,
Knowledge/technological skills,
Good verbal and oral communication skills-fast and correct typing,
Should be able to quickly recognize signals of a disgruntled customer and be able to respond in difficult situations
Ability to comprehend, capture as well as interpret basic customer information,
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance,
Ability to meet tight deadlines,
Attention to details.
To have good knowledge of Foreign Exchange Markets
To have good knowledge of Equity Market
To have good knowledge of Commodities Markets
To be able to explain features of all products
To have good knowledge of economic terms (Initial Margin, Maintenance Margin, Margin call, Limit order, Market order, etc.)
Analytical skills
To answer inbound calls as assist customers who have specific inquires,
Support customers of internet banking/mobile banking or distribute the problems reported from the users to the responsible persons for further investigations,
Perform outbound marketing calls for a specific range of customer,
Provide personalized customer service of the highest level.
Requirements
University Degree,
Very good command of English,
To be pleasant and friendly,
Knowledge/technological skills,
Good verbal and oral communication skills-fast and correct typing,
Should be able to quickly recognize signals of a disgruntled customer and be able to respond in difficult situations
Ability to comprehend, capture as well as interpret basic customer information,
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance,
Ability to meet tight deadlines,
Attention to details.