• Tirane, ofroj vend pune OUTBOUND AGENT

DIMENSION ltd. with 10-year experience of its staff in Management and Development of Human Resource, through its services offers to the labor market the best professional values.
If you are individuals looking to grow up your career, or the company looking for the best staff for your team, contact us to make right choice. On behalf of a successful international company operating worldwide, DIMENSION is seeking to recruit candidates for the position of:

OUTBOUND AGENT

BASIC FUNCTION
AND RESPONSIBILITIES


  • Manage large amounts outbound calls in a timely manner;
  • Follow communication “scripts” when handling different topics;
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
  • Seize opportunities to upsell products when they arise;
  • Build sustainable relationships and engage customers by taking the extra mile;
  • Keep records of all conversations in our call center database in a comprehensible way;
  • Frequently attend educational seminars to improve knowledge and performance level;
  • Meet personal/team qualitative and quantitative targets;

QUALIFICATIONS AND REQUIRED SKILLS


  • Good English or Italian language;
  • Previous experience in a call center it’s an asset;
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
COMPETITIVE BENEFICIARY PACKAGE


Send us your CV and motivation letter by e-mail to: rekrutime@dimensionhr.al (English or Italian please).
Please, keep in mind to mention the name of the position that you are applying in the email subject.

Please be informed that only selected candidates from their documentation will be notified for an interview.

Deadline for submissions CV is 20 Prill 2018





Cel. : +355674647484
 


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