Tirane, ofroj vend pune Customer Service Specialist
Digital Finance International
Digital Finance International leverages fintech innovations, deep technology and data science to serve those 2.5 billion people in the world currently underserved by traditional financial institutions. It deploys cutting edge developments in big data, mobile and the internet to further financial inclusion among these customers by providing them products that are tailored, user friendly and compelling. DFI is a responsible lender that seeks to build long-term relations with its customers, helping them not only with their needs of today, but to build a solid financial future
for tomorrow.
The Position:
Job Title: Customer Service Specialist
Location: Tirana, Albania
Main Functions:
· Communicate proactively with clients to identify their needs
· Collect and process clients data into the system
· Verification of collected data in databases;
· Generate contracts;
· Co-ordinate and implement customer service projects and initiatives;
· Investigate and solve customers' problems;
· Write reports analyzing the customer service that your organization provides;
· Follow up after sale process
· Build trust relationships, customer loyalty and satisfaction with the customers
Education/Experience:
· Graduate degree in marketing, business, finance or related field
· 1 year of experience in customer, sales related fields in banking, micro-finance, consumer lending would have been an advantage.
Skills, Knowledge :
· Proficiency in English language
· Excellent communication and interpersonal skills
· Ability to multitask in a very dynamic environment
· Customer satisfaction orientation and sales competencies
· Ability to work independently and in a team environment
· Must be tolerant of all personality types of clients, customers, employees, vendors and others
· Working knowledge of Microsoft office applications
Please send us your CV in the email address contact.albania@digitalfinance.com.
DFI Team
Digital Finance International leverages fintech innovations, deep technology and data science to serve those 2.5 billion people in the world currently underserved by traditional financial institutions. It deploys cutting edge developments in big data, mobile and the internet to further financial inclusion among these customers by providing them products that are tailored, user friendly and compelling. DFI is a responsible lender that seeks to build long-term relations with its customers, helping them not only with their needs of today, but to build a solid financial future
for tomorrow.
The Position:
Job Title: Customer Service Specialist
Location: Tirana, Albania
Main Functions:
· Communicate proactively with clients to identify their needs
· Collect and process clients data into the system
· Verification of collected data in databases;
· Generate contracts;
· Co-ordinate and implement customer service projects and initiatives;
· Investigate and solve customers' problems;
· Write reports analyzing the customer service that your organization provides;
· Follow up after sale process
· Build trust relationships, customer loyalty and satisfaction with the customers
Education/Experience:
· Graduate degree in marketing, business, finance or related field
· 1 year of experience in customer, sales related fields in banking, micro-finance, consumer lending would have been an advantage.
Skills, Knowledge :
· Proficiency in English language
· Excellent communication and interpersonal skills
· Ability to multitask in a very dynamic environment
· Customer satisfaction orientation and sales competencies
· Ability to work independently and in a team environment
· Must be tolerant of all personality types of clients, customers, employees, vendors and others
· Working knowledge of Microsoft office applications
Please send us your CV in the email address contact.albania@digitalfinance.com.
DFI Team