DURRES, Barrister is looking for a MANAGER CUSTOMER SUCCESS

Pėrshkrimi i Punės
Barrister is a multi- vendor company that provides Help Desk, Networking, Staffing and Technician services. Clients such as HP opens cases for their customers and sends the case to Barrister to supply a quality technician to report to site to perform the scope of work needed from that client.
Barrister has been providing services for over 35 years and provides these services through many of the largest IT companies in North America, as well as direct to commercial accounts.
Barrister manages over 15,000 certified technicians through advanced web-based systems, providing on-site service to every zip code within the United States, Canada, and Puerto Rico. Barrister served more than 252,000 locations throughout North America this past year alone.
Today, Barrister serves large enterprises, small to medium-size businesses, government agencies, small offices, home offices and consumers.


Detyrat Kryesore
Manager of Customer Success primary responsibilities are:
•Lead sales efforts to identify revenue streams and further penetrate accounts, with a focus on driving revenue growth.
•Proactively develop strategic account plans that outline mutual performance objectives, financial targets, and critical milestones for one and three year periods.
•Design & execute sales strategies to achieve account based objectives & revenue goals
•Lead C-Level relationship engagements in customers accounts, proactively identifying new executive contacts and creating warm relationships.
•Achieve assigned sales quota in designated accounts
•Negotiate and close renewals
•Monitor and facilitate adoption of Work Market within customer accounts.



Kualifikimet /Kerkesat
Preferred Requirements:
•Proven track record with 5-7 years experience in Customer Success, Consulting, Advisory, or Transformation Programs
•Proven track record of leading teams to achieve great outcomes while managing a diverse set of stakeholders with different, and sometimes conflicting, goals and perspectives.
•Ability to engage up and down the organization with confidence and poise, gravitas.
•Excellent spoken and written communication as well as receptive listening skills with ability to present to different audience (Executives, Sales, and Customer Success).
•Ability to juggle multiple demands and work streams
•Working familiarity with product, service and business model innovation
•Proven ability to build strong relationships with customers at multiple levels of the organization, including the C level
•Previous success in growing a book of business and meeting established performance metrics.