Business Process Analyst

Barrister Global Services Network Inc. is seeking a dynamic, team oriented and result driven Business Process Analyst. The ideal candidate will represent the entire business, and makes a positive impact with every customer, vendor, and employee.
A successful candidate will be able to interface with multiple teams and communicates frequently with clients on updates, information, concerns, and suggestions. You will establish a deepen relationship with clients by understanding their business objectives, and furthermore provide exemplary support as their primary contact at Barrister Global Services Network Inc.
Company culture is essential for Barrister, and you will not strive in this environment unless you can adapt to change quickly, work in a non-structured team environment, and have the ability to work projects from start to finish. A successful candidate will be able to work in a fast paced team environment and has the capability to take initiative if they see a gap; meaning someone who can seek out issues and tackle those issues while owning the complete process.
The Business Process Analyst plays a key role in ongoing process re-engineering efforts and is responsible for end to end participation in and support of Triad Retail Media Process Improvement initiatives. Working within the IT Center of Excellence Office, this role focuses on improving the simplicity, efficiency, standardization and quality of various business processes within Triad Retail Media Retailer Operations. In addition to working closely with the Information Technology team, the Business Process Analyst will collaborate across multiple departments to enhance existing processes through analysis of current state, application of best practices around process design as well as the application of business processes automation software.

The Business Process Analyst will identify and articulate issues with current state processes and lead discussions and project meetings with key functional stakeholders to deliver measurable process improvement to the business. The successful candidate will be able to understand the big picture, excel at thinking creatively, balance multiple deliverables simultaneously, and develop collaborative working relationships with business partners and technical experts. The successful candidate will be a creative and results-oriented problem-solver with strong business acumen and effective communication & collaboration skills.


  • Draw out requirements through workshops, surveys, visiting sites, interviews and document analysis for
  • Develop an understanding of business process management and business requirements of the customers and translating them to specific software requirements
  • Collect, evaluate and compress data and information from multiple sources, resolve conflicts and differentiate between actual and required user needs
  • Deliver results after thorough research of functional needs by collaborating and communication between various users
  • Use strong analytical reasoning to understand end user's requirements and transforming them into operational application
  • Acquire deep knowledge of working systems with the goal of identifying and implementing efficient and effective changes for better process and technical performance
  • Understands the technical designs as well as the specifications.
  • Very strong technical skills, coupled with business intelligence and a deep understanding of the customer's needs so that they can be transformed into application and operational requirements
  • Act as an interface between business units, technology teams and support teams
  • Facilitate meetings and support consistent process documentation and process measurement
  • Work collaboratively with all levels including executives, managers, front line, technical experts, and IT
  • Ensure project tasks and milestones run effectively, on schedule, and with linkage with cross-functional teams
  • Create and maintain process flowcharts and process diagrams, as well as other various documentation used by IT, QA and end users
  • Work with business process owners to identify and prioritize areas of opportunity

Required Qualifications:

  • Undergraduate Degree (e.g., BA, BS) or equivalent experience (or an equivalent combination of education and job related experience)
  • 1-3 years of experience with business process analysis and modeling as well as group facilitation across a wide range of stakeholders required
  • To perform this job successfully candidates must have experience with Microsoft Office tools, MS Office Suite and MS Outlook along with a good understanding of different software development methods
  • Ability to communicate with technical artifacts such as Process Models, Entity-Relationship Models, Data Flow Diagrams
  • High level of proficiency in MS Office Suite (Excel, Word, PowerPoint, Visio, Outlook)
  • Knowledge of the terminology and mechanics of the online advertising industry (desirable)

Competencies Required:

Interpersonal Competencies:

  • Strong written and oral communication skills including the ability to communicate between technical and non-technical personnel
  • Ability to look at situations from several points of view, Persuasive with details and facts, Creative problem solver, self-directed and proactive
  • Open to feedback
  • Attention to detail and good follow through
  • Flexible, organized, and able to handle competing priorities

Leadership Competencies:

  • Demonstrates integrity, maturity, confidence and a constructive approach to challenges
  • Fosters and maintains Triad’s core values and client service standards
  • Demonstrates leadership with regard to fast paced, deadline driven environment and alerts team/manager to issues as they arise
  • Seeks manager input on decisions but prepares by having a solution in mind in addition to highlighting the problem

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing job duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools or controls; and talk or hear
  • The employee frequently is required to stand or walk
  • Specific vision abilities required by this job include close vision and distance vision

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • At times, employee must be available to work after posted business hours to complete projects

Required Skills:

Business Process Management Notation Advanced

Business Requirements Documentation Advanced

Business Process Management Advanced

Microsoft Office Advanced

Education Required:

Bachelors or better in Business Administration or related field.

Experience Required:

1-3 years: Data flow diagramming

1-3 years: Business process modeling

1-3 years: Business process analysis