Tirane, ofroj vend pune Head of Customer Service Department
Our Company is looking for energetic, high potential, self-motivated and high-integrity individuals to join our team.
You are invited to apply for the following position:
You are invited to apply for the following position:
Head of Customer Service Department
Role
Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
Duties
• Develop and implement customer service policies and procedures
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Identify and implement strategies to improve quality of service, productivity and profitability
• Ensure budget requirements are met
• Ensure the necessary resources and tools are available for quality customer service delivery
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Liaise with company management to support and implement growth strategies
• Co-ordinate and manage customer service projects and initiatives
Skills
• Excellent communication and organizing skills
• Excellent knowledge of Microsoft Office package
• Excellent knowledge of English (written and spoken)
• Excellent analytical skills
• In-depth knowledge of customer service principles and practices and customer experience as well
• Very good knowledge of CRM system
• Able and willing to work in team
Experience
• At least 5 years of previous job experience in Customer Service managerial position
Education
• University Degree
Interested candidates should apply online through www.albtelecom.al
Deadline of application is May 16th, 2016
We will be glad to interview all candidates selected from the CV screening
HUMAN RESOURCES DEPARTMENT